Store Policy

Best practice for any piece of furniture takes a general precaution towards unusual environments. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Surfaces should be covered when possible to prevent obvious damage. Use coasters and mats under glasses and hot dishes. Please be aware that heavily dyed fabric, like dark wash denim, can transfer to your furniture and cause discoloration.

Why is my furniture uneven?

If your furniture appears to be uneven, check that your floor is level. Many pieces have adjustable bases to accommodate this.

Why is my chair not reclining?

Recliner mechanisms may be stiff initially, but should relax over time.

Our tables may have two coats of waxy sealant which will provide basic protection; however, due to the porous nature of marble we advise you to be cautious with any spillages. A common assumption is that marble sealers "prevent" stains. This isn't exactly accurate as a sealer only slows the natural rate at which a stone absorbs a liquid. Sealant does not prevent etching. This is physical damage to the stone and we therefore recommend using coasters, place mats or other surface protectors and avoiding contact with acidic and alkaline foods as best as possible. To protect and maintain your marble tables, we recommend purchasing a special marble cleaner and an additional sealant, both available at most hardware stores. We recommend re-sealing your marble tables every 1 - 3 years. You can have it sealed either professionally or by yourself.

For more tips on how to clean and seal marble:

http://www.wikihow.com/Clean-Marble

Dust with a dry cloth and vacuum for regular maintenance. If stains become apparent, blot stains immediately and wipe surface with a lightly dampened cloth and mild detergent. Do not spot clean; wipe the entire surface area and then dry with a clean cloth. Do not use saddle soap, abrasive cleaners or detergents or ammonia. If necessary, use non-abrasive leather cleaner but spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.

Dust with a dry cloth for regular care. Avoid over sun exposure and isopropyl alcohol. If stains become apparent use a non-abrasive leather cleaner with a soft cloth to gently wipe in a circular motion. Do not spot clean; wipe the entire surface area and then dry with a clean cloth. Do not use saddle soap, abrasive cleaners or detergents or ammonia. If necessary, use non-abrasive leather cleaner but spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.

egular Care 
Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

Stains 
Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care. 

Fabric Content
Upholstery options will vary from content make-up to durability.

Velvet
100% Polyester 
30,000 double rub count per Wyzenbeek Method

Plush Weave
80% viscose, 5% wool, 5% polyester, 5% acrylic, 5% nylon 
25,000 double rub count per Wyzenbeek Method

Modern Felt
100% polyester 
30,000 double rub count per Wyzenbeek Method

Plush Velvet
100% polyester
50,000 double rub count per Wyzenbeek Method

PU Leather
100% vegan leather
100,000 Rubs per Martindale Method

Microfiber Leather
50% Nylon, 30% Polyurethane, 30% Polyether Polyol Ethyl Cyanate
100,000 Rubs per Martindale Method

Maria Signature Velvet
100% Polyester
50,000 Double Rubs

Chatou Boucle
85% Polyester, 15% Acrylic
20,000 Double Rubs

Leuven Linen
100% Linen
15,000 Double Rubs

Venice Vegan Suede
50% Recycled Polyester, 50% Polyester
15,000 Double Rubs

Cushions may appear creased when removed from packaging upon arrival. When air begins to circulate, they will return to their original form. Fluff cushions weekly to keep them full and rotate regularly if possible.

We recommend covering outdoor furniture if left outside for long periods. To maintain the golden tone of the teak, we recommend sealing the teak with a sealer. Wipe down any spills immediately with a dry towel. If a stain occurs gently sand down the stain with sandpaper. Once a month, use a soft bristle brush to clean the teak. Rinse thoroughly after cleaning and place furniture in a sunny area to dry. Do not allow teak to sit in the shade for too long as it will retain moisture and mildew will eventually develop. Spot test cleaners to ensure there will be no discoloration. Over time a grey patina will naturally develop if it is not sealed or is exposed to the sun for long periods of time.

Once a month, surface clean with a soft cloth and quality cleaner specified for wood along the grain according to the manufacturer’s instructions. Twice a year, polish with a quality wooden furniture polish. Do not use aerosol cleaners or polishes, or oil-based, wax or abrasive polishes. If stains occur, blot immediately and apply a non-aerosol, non-abrasive wood cleaner according to the manufacturer’s instructions. Spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.

The cane seating is a synthetic, pre-woven material that can be cleaned with water. Regularly use a soft cloth to remove dust. For stains use a soft brush dipped in baking soda water and gently brush to remove the stains. Do not use chemical solutions, lacquer, resins, or a thinner. Never use metal or hard objects to poke through the cane.

For more information on this method, please refer to:

https://www.peppersq.com/spacemaking/how-to-care-for-cane-furniture-easy...

https://www.wickerwoman.com/articles/cane-furniture-care

Hardware may loosen over time. Check the stability of tables and chairs regularly to make sure all connections are tight. You may, from time to time, need to tighten bolts and other parts.

Regular Care
Use a soft brush to gently clean and wash regularly with a combination of one part neutral detergent and five parts cold water. Pat dry furniture after cleaning and then allow to fully dry for 2-3 hours before covering. Avoid exposing furniture to extreme heat or extreme cold temperatures. Do not machine wash, machine dry or dry clean furniture.

Stains
If stains or spots appear, you may wash with bleach and spot test in a discrete area first before applying to the entire piece.

Outdoor Fabric
100% Acrylic
100% Solution dyed

Outdoor Mesh
100% Polyester

Outdoor Monogram Fabric
100% Polyester

Regular care
Our ceramic is a high-strength, dirt-resistant material. This material does not need to be deliberately maintained when used outdoors. Pay attention to avoid external bumps, particularly on the glazed surfaces, and scrub regularly. Use a slightly damp cloth to clean as needed and wipe dry to maintain the overall appearance of the product. Avoid leaving the product exposed to extreme cold temperatures.

Stains
If any stains or spots appear, you may clean with detergent, toothpaste, or a weak acid detergent to remove the stain. Spot test in a discrete area first. Do not scrub. For any stubborn or difficult stains please consult with a furniture specialist for professional advice.

Terrazzo

Regular care
Our terrazzo is a durable, UV-resistant material that can withstand high (+50°C / 122°F) and low (-50°C / 122°F) temperatures. We recommend covering surfaces if left outside for long periods. For regular maintenance, use a slightly damp cloth to wipe as needed and wipe dry to maintain the overall appearance of the product.

Stains
If stains or spots appear, blot up as much of the spill as possible. If a cleaner is needed we recommend using a soft cloth with an environmentally friendly, neutral PH cleaning solution and spot test in a discrete area before applying to the entire surface. For any stubborn stains, we recommend consulting with a furniture specialist for professional care.

Travertine

Regular care
Our travertine is a durable, UV-treated surface that is sealed with oil. This material can withstand high (+60°C /140°F) and low (-60°C /140°F) temperatures. For regular maintenance, we recommend wiping the surface with a soft cloth.

Stains
If any stains or spots appear, blot up the spill immediately with a clean dry cloth, due to the porous nature of marble we advise you to be cautious with any spillages. If a cleaner is needed we recommend using a cleaner specifically for travertine marble and spot testing in a discrete area. For large or stubborn stains, please consult a furniture specialist for professional care.

Regular care

For regular maintenance, clean with a mild detergent and water. Do not powerwash or sandblast. Do not use metal fiber brushes to clean or scrub the surfaces as they may leave stains or residue on the surface.

Stains
If stains or spots appear, blot up as much of the spill as possible. If a cleaner is needed we recommend using a mild cleaning solution and spot test in a discrete area before applying to the entire surface. For any stubborn stains we recommend consulting with a furniture specialist for professional care.

Do not use traditional heavy acid cleaners, which are formulated and may be suitable for commercial concrete installations or pool servicing. These acids are too caustic for use on outdoor concrete furniture. Use pH wipes. These are wipes that are sold in hardware, and sometimes grocery stores. They come pre-moistened and are designed to be gentle on natural stone surfaces. One benefit of these wipes is that they are so gentle that you can use them to wipe down your countertops on an everyday basis without sustaining any damage. They may also be sold under the label “pH-neutral wipes” or just “stone countertop wipes.” You can also simply dust your countertops with a dry cloth.