How long will it take to receive my order?
(FedEx) are delivered in 3-7 days and larger items that need to ship with specialized carriers and usually take 2-3 weeks.
Furniture and other large items are shipped via FREIGHT. We offer two types of delivery services: Front Door Delivery and White Glove Delivery. All furniture orders will be shipped by default with our Front Door Delivery service, unless the White Glove Delivery option is selected during the Checkout process. All long distance furniture deliveries will be scheduled Monday through Friday during daytime hours. Expedited delivery is not an option for Front Door and White Glove Delivery items. The customer is responsible for ensuring that the shipping information listed on the order is accurate. Once shipped, any changes in your shipping address will result in additional shipping charges.
Front Door Delivery is the default delivery option for all furniture and large items. Front Door Delivery charge is automatically applied on a per item basis to the order. White Glove Delivery is an optional charge for all furniture items. The one-time charge per order is in addition to Front Door Delivery charge. All White Glove Delivery furniture orders will be shipped complete. For more information, please call us at
Front Door Delivery: Includes delivery to the first threshold (front door, curbside, garage, lobby, or loading dock; depending on delivery conditions) and a 4 hour delivery window. Your in-stock furniture will be delivered in approximately 2 to 3 weeks. On occasion, Front Door Delivery service will only have a one-person delivery team, so it is recommended to have 1 or more people help you with certain Front Door Delivery orders. You will be responsible for unpacking, debris removal, and all applicable assembly. White Glove Delivery: Includes a two person delivery team that will handle light assembly, debris removal, and the careful placement of furniture (up to 1 flight of stairs). Your in-stock furniture will be delivered in approximately 3 to 4 weeks. As a courtesy to our customers, White Glove Delivery includes the removal of all packaging. Please request to keep all of the packaging if there is a possibility for a return with the eligible item. Rugs, artwork, and other Standard Shipping items are not eligible for White Glove Delivery
Due to the impact of COVID-19, our industry is experiencing significant supply chain challenges and transportation delays. We are doing our best to project accurate shipping dates; however, please note that these could change. We apologize for any disappointment or inconvenience.
Do you have items in stock for immediate delivery?
Most items are in stock and ready to ship! Anything on backorder will be marked as such.
See the delivery FAQs for details on shipping methods, costs and delivery times
What payment methods can I use?
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
What is your exchanges, returns and refunds policy?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
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10:00 am - 4:00 pm CST. Hello@vellabella.com